Working Hours

MGO Technology gives online support from Monday-Saturday 10:00 AM to 7:00 PM IST (Indian Standard Time), encluding Indian public holidays.

Response Time

Support is available by lodging a support request on the mail: contact@mgorganization.com or by Phone +91-9792712629. Priority is given to our customers on maintenance. After that, priority is given to those calls logged via email. MGO Technology reserves the right to limit each telephone call to half an hour and to limit each call to one incident, which is defined as a single support issue or question. MGO Technology may also limit or terminate support service to a customer who uses the service in an irregular, excessive, abusive or fraudulent manner.

Service Availability

Service availability may occasionally deviate from stated hours due to downtime for systems and server maintenance and observed Indian public holidays. MGO Technology cannot guarantee that you will not experience some delay in having one of our technical support consultants answer your query - as call volumes fluctuate so response time will also fluctuate.

Maintenance And Support Terms

Maintenance and Support is provided and billed in 12 month increments. The initial Maintenance and Support Term begins from the initial purchase date and ends 12 months later. The Free initial Maintenance and Support Term is as per our current sales agreement. For subsequent Maintenance and Support Terms, you will be invoiced 14 days prior to the end of your current Maintenance Support Term, for Maintenance and Support fees at MGO Technology then current rates.

Calculation of Maintenance and Support Term Fees

The annual Maintenance and Support Fee is calculated at 20% of the total Retail price of the product, no matter when they were purchased.