MGO Technology gives online support from Monday-Saturday 10:00 AM to 7:00 PM IST (Indian Standard Time), encluding Indian public holidays.
Support is available by lodging a support request on the mail: firstname.lastname@example.org or by
Phone +91-9792712629. Priority is given to our customers on maintenance. After that, priority is given
to those calls logged via email. MGO Technology reserves the right to limit each telephone call to
half an hour and to limit each call to one incident, which is defined as a single support issue or
question. MGO Technology may also limit or terminate support service to a customer who uses the service
in an irregular, excessive, abusive or fraudulent manner.
Service availability may occasionally deviate from stated hours due to downtime for systems and server
maintenance and observed Indian public holidays. MGO Technology cannot guarantee that you will not
experience some delay in having one of our technical support consultants answer your query - as call
volumes fluctuate so response time will also fluctuate.
Maintenance and Support is provided and billed in 12 month increments. The initial Maintenance and
Support Term begins from the initial purchase date and ends 12 months later. The Free initial
Maintenance and Support Term is as per our current sales agreement. For subsequent Maintenance and
Support Terms, you will be invoiced 14 days prior to the end of your current Maintenance Support Term,
for Maintenance and Support fees at MGO Technology then current rates.
The annual Maintenance and Support Fee is calculated at 20% of the total Retail price of the product, no matter when they were purchased.